Frequently Asked Questions

PLEASE READ BELOW BEFORE YOU CALL.

1) Where can I view the vehicles?
We keep our vehicles at our location

2) Are there any additional fees?
All prices are plus 20% gratuity, plus fuel surcharge, plus any tolls or parking. Clean-up fee is minimum $300.00. There is tax on limousines, town cars and vans. There is no tax on buses. Prices vary based on time of year and location of event.

3) What is required to make a reservation?
A credit card deposit is required for all reservations as well as a signature via fax or e-mail. Proms require a parent signature as well.

4) What is the cancellation policy?
All deposits are non refundable. Reservations canceled 1 week prior to event will be charged 100% to your credit card. Proms require 45 days notice of cancellation or full balance is due.

5) Is there a charge for extra stops?
Proms, weddings, and nights out as many stops as you need - within reason - are included.

6) Is there any hourly minimum?
6 hours on hourly reservations
3 hours for Weddings
8 hours for Jr. Proms
10 hours for Sr. Proms
Buses - 6 hours minimum

7) When is balance due?
The balance is due when the limousine arrives at the first pick up location. The chauffeur needs to be paid in cash in full, minus the deposit left on credit card. Full payment by credit card must be arranged in advance with the office; we accept AMEX, Visa, MC & Discover.  Checks are not accepted as payment. Proms require payment in full 2 weeks in advance.

8) How much deposit is required?
Deposits are generally 20-30% of your total. Proms and bus reservations require a minimum $500 deposit. Cash is not accepted for deposits, credit cards only.

9) When does my time start and end?
The time starts when the limousine arrives at the first pick up address. The time ends when the final drop off is made. Overtime will be charged at 15 minutes past the hour.

10) What forms of payment do you accept?
AME, Visa, Master Card, Discover and cash. Checks are not accepted.

If you have read above and still have questions you may contact us using the below information.

PLEASE READ THE ABOVE BEFORE YOU CALL.

  Regency Limousine offers a complete selection of late model cars, trucks, and buses with a wide range of seating capacities for your special day.  
Our Chauffeurs are fully licensed and highly trained professionals...

Extensive Background checks
Randomly Drug Tested
Professionally Dressed
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